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Have a question about fibre availability, packages, installation or getting connected?

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FAQS

Frequently Asked Questions

What is fibre internet?

Fibre internet uses fibre-optic cables to deliver a fast and reliable internet connection to your home. It is ideal for streaming, working from home, studying, gaming, browsing and connecting multiple devices.

What is the difference between fibre VS Wi-Fi?

Fibre is the internet connection delivered to your home. Wi-Fi is the wireless network that allows your devices to connect to that internet connection.

Can I use fibre for streaming, gaming and working from home?

Yes. Fibre is well suited to streaming, video calls, gaming, working from home, studying and connecting multiple devices.

Is fibre available at my address?

Fibre availability depends on your location. Enter your address to check whether Zwaapp Konnect fibre is available at your home.

How do I check if fibre is available in my area?

It's easy. Use our coverage checker and enter your address. We'll show you whether Zwaapp Konnect fibre is available and which packages and speeds are available at your location.

What fibre packages are available?

Available packages depend on your address and the fibre network serving your area. Check your coverage to see the packages and speeds available to you.

How much internet speed do I need?

It depends on how you use the internet and how many people and devices will be connected.

Light users may mainly need browsing, email and social media. Everyday users may need more capacity for streaming, video calls, studying and working from home. Larger households or heavy users may benefit from higher speeds for multiple devices, gaming and 4K streaming.

Do I need to sign a long-term contract?

No. Zwaapp Konnect offers postpaid, month-to-month subscriptions.

What happens after I sign up?

Once your application is completed, we'll guide you through the next steps towards installation and activation.

How long does fibre installation take?

After a successful payment, it will take 7 to 14 days to get you connected.

Can I upgrade or change my package?

This depends on the package and network options available at your address. Contact us to discuss your options.

How do I get technical support?

Our support team can assist with technical questions and connectivity issues. Contact us for assistance.

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