WebsiteTerms & Conditions

Zwaapp Konnect (Pty) Ltd
Effective date: 18 September 2026

1. Introduction

These Website Terms & Conditions ("Terms") govern your use of the Zwaapp Konnect website and the services, information and functionality made available through it.

By accessing or using this website, you agree to these Terms.

If you do not agree with these Terms, you should not use the website or submit information through it.

These Terms should be read together with our Privacy Policy and any other terms or notices that may apply to a particular service, application, order or transaction.

2. About Zwaapp Konnect

Zwaapp Konnect (Pty) Ltd ("Zwaapp Konnect", "we", "us" or "our") is a South African connectivity company that helps customers check fibre availability, explore fibre options and take the necessary steps towards getting connected.

Our contact details are:

Zwaapp Konnect (Pty) Ltd
Physical Address: 15 Clydesdale Road, Crystal Park, Johannesburg, Gauteng, 1501
Email: [email protected]
Telephone: 076 015 6671

3. Use of This Website

You may use this website to:

  • learn about Zwaapp Konnect;

  • check fibre availability at an address;

  • explore available or indicative fibre options;

  • submit enquiries;

  • contact us;

  • begin or continue a fibre application or ordering journey; and

  • access other services or information we may make available from time to time.

You agree to use the website lawfully and for its intended purposes.

You must not:

  • use the website for unlawful, fraudulent or abusive purposes;

  • knowingly provide false or misleading information;

  • interfere with the operation or security of the website;

  • attempt to gain unauthorised access to our systems or data;

  • introduce malicious software or code;

  • misuse automated systems, forms or coverage-checking functionality; or

  • use the website in a way that could damage Zwaapp Konnect, our systems, service providers or other users.

We may restrict or suspend access to the website where reasonably necessary to protect our systems, users or business.

4. Fibre Availability and Coverage Checks

Our website may allow you to enter an address to check whether fibre infrastructure is available in your area.

Coverage information is based on information made available through relevant systems and data sources.

A positive coverage result means that fibre infrastructure has been identified as available at or near the address submitted based on the information available at the time of the check.

A coverage result does not by itself guarantee:

  • that a particular fibre service can be supplied;

  • that every package or speed is available;

  • that an installation can be completed;

  • a particular installation date;

  • a particular service activation date; or

  • acceptance of an application or order.

Final serviceability and available packages, speeds, pricing and installation requirements may need to be confirmed during the ordering process.

Coverage information may change as networks are expanded, modified or updated.

5. Address Information

Fibre availability is location-specific.

You are responsible for entering and selecting the correct service address when using our coverage checker, enquiry forms or other website functionality.

Incorrect, incomplete or inaccurate address information may result in incorrect coverage information or delays in an application or installation.

Where necessary, you may be asked to confirm your service address again during the ordering or installation process.

6. Fibre Options, Packages, Speeds and Pricing

Information about fibre options displayed on the Zwaapp Konnect website may be intended to help you understand the type of connectivity that may suit your household or usage requirements.

Actual packages, speeds and pricing depend on factors including:

  • your service address;

  • network and infrastructure availability;

  • available service options;

  • installation requirements;

  • applicable package terms; and

  • current pricing at the time you continue with your order.

Where the website displays indicative package categories such as Light Use, Everyday Use or Heavy Use, these categories are intended as general guidance and do not guarantee that a particular package, speed or price will be available at your address.

Final package information should be reviewed during the ordering process before you place an order.

7. Promotions and Package Benefits

From time to time, Zwaapp Konnect may display or advertise package benefits, promotions or features.

These may include benefits such as:

  • uncapped connectivity;

  • flexible or month-to-month options;

  • installation included in the package; or

  • a Wi-Fi router included with the package.

Unless expressly stated otherwise, eligibility for any package feature, promotion or benefit may depend on the selected package, service availability, network requirements and the applicable terms of the offer.

Promotions may be changed, withdrawn or replaced where permitted by law.

Customers should review the final package information and applicable terms before completing an order.

8. Applications and Orders

Submitting information through the Zwaapp Konnect website does not automatically mean that you have entered into a final service agreement.

Depending on the customer journey, you may need to:

  • confirm your address;

  • confirm service availability;

  • select an available package;

  • provide additional customer information;

  • accept applicable service terms;

  • provide information required to process the order;

  • complete any required payment or payment authorisation; and

  • complete the final ordering process.

An application or order may remain subject to serviceability, verification and any other applicable requirements.

9. External Ordering Platform

Certain parts of the fibre ordering journey may take place through a separate secure ordering platform.

When you select a link such as Check Availability, Continue, or another ordering-related call to action, you may leave the Zwaapp Konnect website and continue your journey on an external platform.

That platform may be used to:

  • confirm final service availability;

  • display available packages;

  • confirm speeds and pricing;

  • collect information required for an order;

  • process or facilitate payment information;

  • arrange installation; and

  • manage other aspects of fulfilment.

Your use of an external ordering platform may be subject to additional terms, conditions and privacy notices presented during that process.

10. Zwaapp Konnect's Role

Zwaapp Konnect helps customers discover fibre options, check initial coverage, make enquiries and progress towards getting connected.

The delivery of a fibre service may involve third parties responsible for aspects of the service such as:

  • network infrastructure;

  • final serviceability;

  • provisioning;

  • installation;

  • activation;

  • connectivity;

  • billing or payment processing; and

  • ongoing network operations.

Where another party is responsible for a particular part of the service, the applicable terms of that party may also apply.

Nothing on the Zwaapp Konnect website should be interpreted as meaning that Zwaapp Konnect owns or operates all infrastructure or systems involved in delivering a fibre service.

11. Installation and Activation

Installation and activation depend on serviceability, infrastructure, technical requirements and other circumstances relevant to the service address.

Installation dates or activation estimates communicated during the customer journey are estimates unless expressly confirmed otherwise.

Installation may require:

  • access to the property;

  • permission from the property owner, landlord, body corporate or another authorised person where applicable;

  • suitable infrastructure at or near the property; and

  • completion of any technical work required for the connection.

You are responsible for obtaining any permission reasonably required to allow installation at the service address.

12. Payments and Billing

Zwaapp Konnect does not necessarily process payments directly through this website.

Where payment or billing information is required, it may be collected or processed through the relevant secure ordering, payment or service platform.

Before completing a transaction, you should review:

  • the package selected;

  • the applicable price;

  • billing frequency;

  • any once-off charges;

  • installation-related charges, where applicable;

  • package benefits;

  • applicable payment terms; and

  • any other charges disclosed during the ordering process.

Do not submit payment-card information through ordinary Zwaapp Konnect contact forms, email or WhatsApp unless you are specifically directed to an authorised secure payment process.

13. Customer Information

You agree to provide information that is accurate, complete and reasonably current when submitting an enquiry, application or order.

You are responsible for correcting information if you become aware that information you provided is inaccurate.

Incorrect information may affect:

  • coverage results;

  • package availability;

  • communication;

  • application processing;

  • installation; or

  • service activation.

Personal information provided to Zwaapp Konnect will be handled in accordance with our Privacy Policy and applicable law.

14. Communications

Where you provide contact information to us, we may contact you where reasonably necessary in connection with:

  • your enquiry;

  • your coverage check;

  • your application;

  • your order;

  • installation;

  • activation; or

  • other service-related matters.

Where you separately consent to receive marketing communications, we may also send information about relevant packages, promotions, services or offers.

Marketing consent is separate from communications reasonably necessary to respond to an enquiry or process a customer journey.

You may opt out of direct marketing in accordance with applicable law.

15. Privacy and Personal Information

Your privacy is important to us.

Our collection and processing of personal information through the website is governed by our Privacy Policy, available at:

/privacy-policy

The Privacy Policy explains, among other things:

  • what personal information we may collect;

  • why we process it;

  • when it may be shared;

  • how we seek to protect it; and

  • your rights regarding your personal information.

Where specific consent is legally required for a particular type of processing, that consent will be requested separately.

16. Cookies and Website Technologies

The website may use cookies and similar technologies to:

  • operate website functionality;

  • understand website usage;

  • remember preferences;

  • measure website and marketing performance;

  • support analytics; and

  • support advertising activities.

Additional information about cookies may be provided through our Cookie Policy or website cookie-management tools where applicable.

17. Third-Party Services and Links

The Zwaapp Konnect website may contain links to or integrate with third-party websites, systems, platforms or services.

These may include systems used for:

  • coverage information;

  • ordering;

  • communications;

  • installation or fulfilment;

  • analytics;

  • advertising; or

  • other services supporting the customer journey.

Where you leave our website and use a third-party platform, that platform's own terms and privacy practices may apply.

Zwaapp Konnect is not responsible for the content or independent operation of third-party websites or systems that are outside our reasonable control.

18. Website Information

We aim to provide information that is clear and reasonably accurate.

However, information relating to coverage, packages, prices, speeds, promotions and service availability can change.

Website information should therefore not be treated as a guarantee that a particular product, package, price or service is currently available at a specific address.

Where there is a difference between general information displayed on the Zwaapp Konnect website and the final information presented during the ordering process, the information applicable to the actual order should be reviewed before the order is completed.

19. Website Availability

We aim to keep the website and its functionality available and operating correctly.

However, we do not guarantee that the website, coverage checker or other online functionality will always be:

  • uninterrupted;

  • error-free;

  • available at all times; or

  • free from technical problems outside our reasonable control.

We may temporarily suspend or modify website functionality for maintenance, security, technical updates or other reasonable operational purposes.

20. Intellectual Property

Unless otherwise stated, the content of the Zwaapp Konnect website, including its:

  • branding;

  • logos;

  • text;

  • graphics;

  • designs;

  • page layouts; and

  • original website content

belongs to Zwaapp Konnect or is used with appropriate permission.

You may use the website for ordinary personal and lawful purposes.

You may not reproduce, distribute, commercially exploit or misrepresent our intellectual property without appropriate permission, except where permitted by law.

Third-party names, logos, trademarks and intellectual property remain the property of their respective owners.

21. Limitation of Liability

Nothing in these Terms is intended to exclude or limit any right or remedy that cannot lawfully be excluded or limited under South African law.

To the extent permitted by applicable law, Zwaapp Konnect will not be liable for loss or damage arising solely from circumstances outside our reasonable control, including:

  • network outages;

  • infrastructure failures;

  • inaccurate or outdated third-party coverage information;

  • delays caused by third-party systems or service providers;

  • failures of external ordering or payment platforms; or

  • interruptions to third-party technology services.

Where Zwaapp Konnect is legally responsible for loss or damage, our liability will be determined in accordance with applicable South African law.

22. Consumer Rights

Nothing in these Terms is intended to remove, reduce or waive any rights that you have under applicable South African consumer-protection legislation.

Where the Consumer Protection Act 68 of 2008 or other applicable legislation provides you with rights that cannot lawfully be excluded, those rights continue to apply.

23. Changes to These Terms

We may update these Terms from time to time to reflect:

  • changes to the website;

  • changes to our services or customer journey;

  • changes to technology;

  • changes in applicable law; or

  • changes to our business operations.

The latest version will be published on this website together with the applicable effective date.

Your continued use of the website after updated Terms are published will be subject to the updated Terms, to the extent permitted by applicable law.

24. Governing Law

These Terms and your use of the Zwaapp Konnect website are governed by the laws of the Republic of South Africa.

Any dispute relating to these Terms or the website will be dealt with in accordance with applicable South African law and the jurisdiction of the appropriate South African courts or other competent dispute-resolution bodies.

25. Contact Us

If you have questions about these Terms or the Zwaapp Konnect website, you may contact us:

Zwaapp Konnect (Pty) Ltd
Email: [email protected]
Telephone: 076 015 6671
Physical Address: 15 Clydesdale Road, Crystal Park, Johannesburg, Gauteng, 1501

Where POPIA or another applicable law requires specific consent for a particular form of processing, Zwaapp Konnect will request that consent separately.

Your fibre to the home partner.

Zwaapp Konnect 2026 © All Rights Reserved.