PRIVACY POLICY

Zwaapp Konnect (Pty) Ltd
Effective date: 18 September 2026

1. Introduction

Zwaapp Konnect (Pty) Ltd ("Zwaapp Konnect", "we", "us" or "our") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, protect and otherwise process personal information when you:

  • visit our website;

  • check fibre availability;

  • enquire about our services;

  • communicate with us through WhatsApp or other communication channels;

  • apply for a fibre service;

  • become a customer;

  • contact us for assistance; or

  • otherwise interact with Zwaapp Konnect.

This Privacy Policy is intended to explain our approach to the protection of personal information in accordance with the Protection of Personal Information Act 4 of 2013 ("POPIA") and other applicable South African legislation.

2. Who Is Responsible for Your Information?

Zwaapp Konnect (Pty) Ltd is responsible for determining how and why personal information is processed in connection with our business.

For purposes of POPIA, Zwaapp Konnect may act as the responsible party in relation to personal information that we collect and process.

Where we use third-party service providers to process personal information on our behalf, those parties may act as operators or service providers, depending on the nature of their role.

3. Information We Collect

The information we collect depends on how you interact with us.

3.1 Personal and Contact Information

We may collect:

  • first name;

  • surname;

  • mobile number;

  • WhatsApp number;

  • email address;

  • residential or service address;

  • suburb;

  • area or community; and

  • postal address, where required.

3.2 Fibre Availability and Service Information

When you check whether fibre is available at your address, we may collect:

  • the address entered into our coverage checker;

  • location or suburb information;

  • fibre availability information;

  • available packages;

  • selected package; and

  • requested installation information.

Coverage information is used to help determine whether fibre infrastructure or services may be available at the address supplied. Final service, package, speed and installation availability may require further confirmation during the ordering process.

3.3 Application and Customer Information

If you apply for a fibre service, we may collect information reasonably necessary to process or facilitate your application, including:

  • application details;

  • selected package;

  • service address;

  • installation information;

  • customer or account information;

  • payment or billing information where applicable; and

  • information required by relevant service, connectivity, installation or network providers to fulfil your order.

We will only request information that is reasonably necessary for the relevant purpose.

3.4 Communications

When you communicate with us through WhatsApp, email, telephone, website forms or other channels, we may retain information contained in those communications.

This may include:

  • enquiries;

  • application-related messages;

  • installation-related communications;

  • service requests;

  • communication history; and

  • other information you voluntarily provide to us.

3.5 Website and Technical Information

When you use our website, we may collect certain technical and usage information, including:

  • IP address;

  • browser type;

  • device information;

  • pages visited;

  • website interactions;

  • referral or source information;

  • approximate location information derived from technical data; and

  • cookies and similar technologies.

This information may be used to operate, secure, analyse and improve our website and marketing activities.

4. Why We Collect Your Information

We collect and process personal information for specific and legitimate purposes.

4.1 Checking Fibre Availability

We may use your address and related location information to determine whether fibre infrastructure or services may be available at your location.

4.2 Processing Enquiries

We use your contact information and enquiry details to respond to questions about fibre availability, packages, applications, installations and related matters.

4.3 Processing Applications

Where you choose to apply for a fibre service, we may use the information provided to process or facilitate your application and the associated installation and activation process.

4.4 Customer Assistance

We may use your information to respond to enquiries relating to an application, order, installation or other interaction with Zwaapp Konnect.

4.5 Communications

We may contact you regarding:

  • your enquiry;

  • your application;

  • installation;

  • activation;

  • your order;

  • service-related information; or

  • other communications reasonably necessary to provide or facilitate the service you requested.

4.6 Marketing

Where permitted by applicable law, we may use your information to send information about:

  • fibre packages;

  • promotions;

  • new services;

  • offers; and

  • relevant Zwaapp Konnect updates.

Where consent is required, we will obtain it in accordance with applicable law.

You may opt out of direct marketing communications at any time.

5. Information You Provide to Us

Where we collect personal information directly from you, we will endeavour to explain:

  • what information we require;

  • why we require it;

  • whether providing it is voluntary or necessary;

  • what may happen if you do not provide it; and

  • where applicable, the legal or contractual reason for processing it.

For example, our coverage checker requires an address because location information is necessary to determine fibre availability.

6. How We Use Your Information

We will only process personal information for purposes that are lawful, reasonable and connected to our business activities.

We seek to ensure that personal information is:

  • relevant;

  • adequate for the purpose;

  • not excessive;

  • reasonably accurate;

  • kept up to date where necessary; and

  • retained only for as long as reasonably necessary for the applicable purpose or where we are otherwise legally required or permitted to retain it.

7. Sharing Personal Information

We may share personal information where reasonably necessary to provide or facilitate our services or operate our business.

Depending on the service or interaction, this may include sharing information with:

  • fibre or network providers;

  • installation partners;

  • connectivity service providers;

  • technology providers;

  • CRM and marketing automation providers;

  • communication service providers;

  • website and hosting providers;

  • analytics and advertising platforms;

  • payment or billing providers where applicable;

  • professional advisers; and

  • legal or regulatory authorities where required by law.

We do not sell your personal information as a commercial product.

Where third parties process personal information on our behalf, we will take appropriate steps to require confidentiality and appropriate security safeguards.

8. GoHighLevel

Zwaapp Konnect uses or may use GoHighLevel as part of its CRM, website, communications and marketing automation environment.

Information collected through our website, forms and customer journeys may be processed through this platform for purposes including:

  • managing enquiries;

  • managing leads and opportunities;

  • customer relationship management;

  • workflow automation;

  • communications;

  • reporting;

  • marketing administration; and

  • managing customer journeys.

Third-party technology providers process information subject to their applicable contractual, privacy and data-processing arrangements.

9. WhatsApp and Other Communications

Zwaapp Konnect may use WhatsApp and other electronic communication channels to communicate with customers and prospective customers.

This may include:

  • answering enquiries;

  • communicating about fibre options;

  • providing application or order updates;

  • providing installation-related information;

  • responding to customer enquiries; and

  • sending marketing communications where permitted.

WhatsApp is operated by a third party. Your use of WhatsApp is also subject to the applicable terms and privacy practices of WhatsApp and its operator.

10. Advertising and Analytics

We may use digital advertising, analytics and website measurement services to understand how people use our website and to measure and improve marketing performance.

These may include services such as:

  • Google Ads;

  • Google Analytics;

  • Meta advertising technologies;

  • TikTok advertising technologies;

  • Google Tag Manager; and

  • other analytics or advertising technologies we may implement.

These technologies may collect information relating to website activity, device characteristics, advertising interactions and campaign performance.

11. Cookies

Our website may use cookies and similar technologies.

Cookies may be used to:

  • operate the website;

  • remember preferences;

  • understand website usage;

  • improve website performance;

  • measure marketing activity; and

  • support advertising and analytics.

Where required, additional information about our use of cookies will be provided through our Cookie Policy or cookie-management tools.

12. Security of Your Information

Zwaapp Konnect will take appropriate and reasonable technical and organisational measures to protect personal information against:

  • loss;

  • damage;

  • unauthorised access;

  • unauthorised disclosure;

  • unlawful processing; and

  • other reasonably foreseeable risks.

These measures may include:

  • access controls;

  • password protection;

  • user permissions;

  • secure systems;

  • appropriate backup measures;

  • confidentiality obligations;

  • monitoring and review; and

  • appropriate security requirements for third-party service providers.

No electronic system can be guaranteed to be completely secure. We will nevertheless take reasonable measures appropriate to the information and risks involved.

13. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, unless we are legally required or otherwise authorised to retain it for longer.

Retention periods may differ depending on whether you are:

  • a website visitor;

  • an enquiry;

  • a prospective customer;

  • an applicant;

  • a customer; or

  • involved in a financial, contractual or legal transaction.

Where information is no longer reasonably required and there is no lawful reason to retain it, it will be deleted, destroyed or de-identified as appropriate.

14. Your Rights

Subject to applicable law, you may have rights relating to your personal information, including the right to:

  • request access to personal information we hold about you;

  • request correction of inaccurate or outdated information;

  • request deletion of information in circumstances permitted by law;

  • object to certain processing;

  • object to direct marketing;

  • withdraw consent where processing is based on consent; and

  • lodge a complaint regarding the processing of your personal information.

Requests relating to your personal information may be directed to our Information Officer using the contact information provided below.

15. Direct Marketing

Where we send direct marketing through electronic communications, we will do so in accordance with applicable requirements under POPIA.

This may include marketing through:

  • WhatsApp;

  • SMS;

  • email; and

  • other electronic communication channels.

Where your consent is required for direct marketing, we will request that consent separately.

You may opt out of or request that we stop sending direct marketing communications at any time.

16. Processing Outside South Africa

Zwaapp Konnect operates in South Africa. However, some technology and service providers that support our website, communications, CRM, analytics or other business systems may process or store information using infrastructure located outside South Africa.

Where personal information is transferred to or processed by a third party outside South Africa, we will take reasonable steps to ensure that applicable requirements under POPIA relating to cross-border processing and transfers are addressed.

This may include considering the protections applicable to the recipient, contractual safeguards and other lawful grounds for the transfer.

17. Children's Information

Our fibre services and application processes are intended for adults who are legally able to enter into the relevant service arrangements.

We do not knowingly collect personal information from children for direct marketing purposes.

If we become aware that children's personal information has been collected or processed in circumstances requiring additional protection or authorisation under applicable law, we will take appropriate steps to address that processing.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

  • changes to our services;

  • changes to our technology;

  • changes to how we process information;

  • changes in applicable law; or

  • changes to our business operations.

The latest version will be published on our website together with the applicable effective date.

19. Contact Us About Privacy

If you have questions about this Privacy Policy or wish to exercise a right relating to your personal information, you may contact:

Zwaapp Konnect (Pty) Ltd

Information Officer: Hlanganani Nhlapo
Email: [email protected]
Telephone: 076 015 6671
Physical Address: 15 Clydesdale Road, Crystal Park, Johannesburg, Gauteng, 1501

20. Complaints

If you believe that your personal information has been processed unlawfully, we encourage you to contact us first so that we can investigate and attempt to resolve the matter.

You also have the right to lodge a complaint with the Information Regulator of South Africa.

The Information Regulator is the independent South African body responsible for monitoring and enforcing compliance with POPIA and PAIA.

Information Regulator of South Africa

21. Acknowledgement and Consent

By using our website or providing personal information to Zwaapp Konnect, you acknowledge that you have had an opportunity to review this Privacy Policy.

Where POPIA or another applicable law requires specific consent for a particular form of processing, Zwaapp Konnect will request that consent separately.

Your fibre to the home partner.

Zwaapp Konnect 2026 © All Rights Reserved.